For those customers that lack the time or are looking for an extra level of assurance when deploying an application delivery solution, Radware offers the support of our dedicated engineering staff. These highly trained experts will work with customer staff with total focus on the successful deployment of the solution. Implementation support is offered on a fixed price basis through our Implementation Service or as Professional Services on a time-/expense- basis for specific pre-negotiated projects or support.

IMPLEMENTATION SERVICES

Requirements & Solution Review
A Radware Engineer will contact the customer prior to arriving on-site to ensure that the overall solution planned for deployment has been fully assured. This review includes a discussion of the requirements, review of the product(s) planned for deployment, and review of the proposed logical addressing for integration of the product.

Quick Start Training
Upon arriving on site, the Radware engineer will first provide a step-by-step hands-on walkthrough of the Radware product, using both Radware’s management and monitoring tool, Insite, as well as the Command Line Interface. The engineer will identify how to configure key features and interpret key statistics and diagnostics.

Solution Implementation
The Radware engineer will then configure the unit(s) according to the agreed upon plan, guiding the customer through the entire process. Once the units are configured and activated in the customer environment, the Radware engineer will support the customer during any planned application, load or failover / recovery testing.

The Implementation Service includes one day of on-site support and configuration support for up to 4 units per site.

PROFESSIONAL SERVICES
For customers requiring support beyond what is provided by the Implementation Services or Radware Technical Support, Radware offers a series of time-/expense-based Professional Services. A Professional Services engagement is pre-negotiated and priced on a per-day or per-hour basis. The project can include any of the following activities: design consultation, complex solution implementation, on-site troubleshooting and network analysis, and remote monitoring. Please contact Radware Alteon Sales for further information on Professional Services availability.