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WORLD-CLASS SUPPORT
Application delivery solutions have become an integral element of today’s most successful businesses. Radware offers a comprehensive set of technical services that ensures customers realize the full potential of their application delivery investments. Whether the business goal is in the area of design, implementation, or on-going support and training, Radware’s globally-deployed technical services organization offers world-class programs and expertise. From day one, we will endeavor to meet your service and support needs.
HOW TO REACH SUPPORT
Customer support is just a phone call away. We have 24*7, “follow-the-sun” support which is serviced through our primary technical assistance centers located throughout the world. There are four ways to reach support:
Telephone: Visit our Global Support page to find the phone number for your support center.
Email: Send us a request via email to support@radware.com and a representative will address your inquiry within one business day.
Online Request Form: You can submit your request online via a simple form. Please click here to access the form.
iSupport Service: With this Web-based service, you can log support requests; track requests, contracts, and installed items; and access a knowledgebase for self-assistance. (Please note: in order to utilize this service, you must first register your devices. This service also requires the use of a separate login, which is different than the support portal login below. Please click here to register your devices and request a login to iSupport).
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Support Portal Registration
We want to know you better so we can provide you with the best service possible.
Registration will allow us to match your service request needs with your contracted level of support. We encourage you to register now even if you don’t have an immediate service need. This will allow you to:
- Obtain customer/partner welcome kits
- Learn how support processes work through FAQs
- Download software releases and upgrades
- Access important product documentation and technical bulletins
As we transition more services in the weeks and months to come, this will allow you to login quickly to gain access to the advanced services that you need the most – services including keycode retrieval, specialized knowledge base access and more.
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CUSTOMER SERVICE PRINCIPLES
Radware places a high priority on customer support and our customer’s continuing satisfaction. Keeping this in mind, we have developed the following core service principles to guide our customer interactions:
- Designing the right solutions for our customers is our first priority. We listen carefully to the needs of our customer and design the most effective solution infrastructure possible to achieve business-smart networking within each customized environment.
- We will commit to what we can deliver and deliver on what we commit. We offer a highly trained global services organization to back our product line and who will work closely with each and every customer to ensure the optimal operation of their network.
- In our dealings with customers, we will be friendly and courteous and share in the customer’s urgency on all issues.
- We will take personal ownership for problems and will always be responsive.
- We will look for ways in which to exceed our customer’s expectations.
- We will report status openly, honestly and in a timely manner.
- We are committed to continuous learning and will strive to share our knowledge with our customers.
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Technical Support
Technical Information
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